Have you had a delivery go astray or arrive in less than tiptop condition? It seems you’re not
the only one. Statistics show than more than one quarter of online shoppers have had a
problem with a delivery, the most common of which involved packages left on doorsteps or
in the verandas of houses in plain view of the neighbourhood. Other people said deliveries
had been left out in the rain or thrown over gates, one of which was a mirror! So what can
you do if the delivery you ordered doesn’t arrive or arrives in less than tiptop condition?
Essentially, if there is a problem with your product or the service that you have requested,
the buck stops with the company you purchased the goods from. The contract for the sale of
goods or services is between the consumer and the trader and hence it is the trader’s
responsibility to ensure that the right goods reach the consumer in a satisfactory condition.
Distance Selling Regulations require companies to provide online shoppers will additional
protection, such as delivering your goods within 14 days of ordering
With everything available at the click of a button in these modern times, ikea home
delivery alternative is something that everybody relies and depends on. It is extremely
convenient and useful, since most of us are occupied with work and many other
commitments and do not have the time to go to a store. In fact, even if we do have the time,
given the option of a product getting delivered to your doorstep, we would obviously choose
But how reliable and safe are ikea home delivery alternative solutions? How does the
customer trust that his/her product will reach their doorstep safe and sound, and will not go
astray? How can you be sure that your delivery service is secure?
This issue has arisen due to multiple reasons. Many customers have found their package
being left in the verandas or doorsteps when they are not available. Or maybe the delivery
boys were just too lazy to ring the doorbell. There have also been instances when the order
would be cancelled due to whatsoever reason, or many days late but the customer would not
be intimated about it. In either of the cases, the loss is the customers’ and he/she has to pay
the price for no fault of theirs. This also poses a threat to women who live alone, since
breaking into a house with the front door wide open is not difficult at all.
Hence arises the need of a home delivery security solution, which will not only ensure that
the customer receives his/her package in tiptop condition, but also reduces the possibility of
impostors, thereby making sure that the customer is also safe. Such security solutions would
increase the trust factor of the customers on the company/ organization since they might
also allow tracking of the order through GPS enabled smart phones, giving the customer the
option to watch their order get delivered in realtime to their homes.
Another important factor is that the customer should also get to choose their delivery person,
on the basis of speed and overall ratings. The details of all the delivery guys would ideally
already be entered in this system, and will be accessible by consumers who place orders.
This system will also provide them with the identity of the person who will be delivering their
order, hence improving the overall customer experience, and building the trust factor
between the organization and the customer.